Every customer conversation, answered in one place

Calls, SMS, WhatsApp, email and website chat in one shared inbox, on your own business numbers. For sales, support and contact-center teams.

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is the customer communications platform for every channel: calls, SMS, WhatsApp, email and chat in one inbox, with the full history beside every reply.

Your customers use five channels. Your team shouldn't need five tools.

Calls, texts, WhatsApp, emails and chats usually live in five different apps. With OVOKY, your team answers them all from one inbox.

  • One inbox and one history per customer
  • One contract and one invoice
  • One set of reports for every channel

Your customers use five channels. Your team shouldn't need five tools.

Calls ring on one system, texts land in another, WhatsApp lives on someone's phone, email in a mailbox, chat in a separate app. No one sees the whole conversation, and reporting means stitching five exports together. OVOKY puts it all in one place.

  • One inbox and one history per customer
  • One contract and one invoice
  • One set of reports for every channel

OVOKY in numbers

From the first call to the signed contract

Every feature works on the same contacts, the same phone numbers and the same invoice.

All features

23

Features across four parts of the product.

CallsSMSWhatsAppEmailWebsite chat

5

Channels in one shared inbox: calls, SMS, WhatsApp, email and website chat.

3 interface · 28 voice languages

28

Languages for phone menus and queue messages. The interface is in English, French and Dutch.

OVOKY in numbers

From the first call to the signed contract

Every feature works on the same contacts, the same phone numbers and the same invoice.

All features

23

Features across four parts of the product: conversations, phone system, outreach, and insight and control.

CallsSMSWhatsAppEmailWebsite chat

5

Channels in one shared inbox: calls, SMS, WhatsApp, email and website chat.

3 interface languages · 28 voice languages

28

Languages for text-to-speech phone menus and queue messages. The interface itself is in English, French and Dutch.

Calls and messages, side by side.

Customers choose how they get in touch. Your team replies from one inbox, with every earlier call, message and email on screen.

01 · 01

Omnichannel inbox

Calls, SMS, WhatsApp, email, website chat and social messages land in one shared inbox, so nothing waits in an app nobody watches.

Learn more

01 · 02

Customer timeline

Every call, message and email is kept on the customer's timeline, so whoever answers next knows what was said before.

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01 · 03

Email, SMS and e-signature

Follow up by email or SMS from the contact record and send a contract for e-signature without leaving the conversation.

Learn more

02 · 01

Business phone numbers

Seven number types to search, buy in bulk and route to a team, a menu or your own PBX, with company verification handled online.

Learn more

02 · 02

Visual IVR builder

Draw the call flow on a canvas: eight step types, opening hours, holidays and voicemail. No telecom portal forms to fill in.

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02 · 03

Queues and callbacks

Route calls by skill and language, tell callers their place in line, and let them press a key for a callback.

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03 · 01

Predictive and preview dialing

Dial 1 to 10 lines per available agent, drop answering machines and connect every answered call with the contact record already open.

Learn more

03 · 02

Caller ID reputation

Check your numbers in bulk against European spam databases, get a 0 to 100 danger score for each and export the clean ones.

Learn more

03 · 03

Campaigns and calling rules

Call and SMS campaigns with mixed lists, calling windows, attempt limits and a do-not-call check on every dial.

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04 · 01

Live supervision

Listen in, whisper to the agent or barge into the call, and change a campaign's dialing settings without stopping it.

Learn more

04 · 02

32 ready-made reports

Campaign, inbound, agent and channel reports, exported or emailed daily, weekly or monthly, with alerts on the thresholds you set.

Learn more

04 · 03

AI live coaching

Hints on screen during the call for objections, risks and next steps, then an on-demand analysis of what worked and where to coach.

Learn more
01 · Conversations

Calls and messages, side by side.

Customers choose how they get in touch. Your team replies from one inbox, with every earlier call, message and email on screen.

  1. Calls, SMS, WhatsApp, email, website chat and social messages land in one shared inbox, so nothing waits in an app nobody watches.

    Learn more

  2. Every call, message and email is kept on the customer's timeline, so whoever answers next knows what was said before.

    Learn more

  3. Follow up by email or SMS from the contact record and send a contract for e-signature without leaving the conversation.

    Learn more
02 · Phone system

A business phone system you set up yourself.

Buy numbers and route them yourself, draw your phone menus on a canvas, and offer callers a callback instead of a long wait.

  1. Seven number types to search, buy in bulk and route to a team, a menu or your own PBX, with company verification handled online.

    Learn more

  2. Draw the call flow on a canvas: eight step types, opening hours, holidays and voicemail. No telecom portal forms to fill in.

    Learn more

  3. Route calls by skill and language, tell callers their place in line, and let them press a key for a callback.

    Learn more
03 · Outreach

Call at volume from numbers people still pick up.

The predictive dialer passes agents only the calls a person picked up, and you check and rotate caller IDs before answer rates fall.

  1. Dial 1 to 10 lines per available agent, drop answering machines and connect every answered call with the contact record already open.

    Learn more

  2. Check your numbers in bulk against European spam databases, get a 0 to 100 danger score for each and export the clean ones.

    Learn more

  3. Call and SMS campaigns with mixed lists, calling windows, attempt limits and a do-not-call check on every dial.

    Learn more
04 · Insight

Steer the team live, not from last month's spreadsheet.

Watch every team and call in real time, get 32 reports on a schedule, and coach while the customer is still on the line.

  1. Listen in, whisper to the agent or barge into the call, and change a campaign's dialing settings without stopping it.

    Learn more

  2. Campaign, inbound, agent and channel reports, exported or emailed daily, weekly or monthly, with alerts on the thresholds you set.

    Learn more

  3. Hints on screen during the call for objections, risks and next steps, then an on-demand analysis of what worked and where to coach.

    Learn more

What usually takes several vendors

01

Phone and messaging, together

The phone system and the messaging inbox are one product, so calls and messages land on the same customer timeline.

02

Numbers are part of the product

Buy, verify, route and retire business numbers in the same console where your team works. No separate carrier.

03

Caller IDs people pick up

Spot numbers reported as spam, take them out of rotation and keep calling from clean ones.

04

From conversation to contract

Send a document for e-signature from the customer record and get back a sealed PDF with its audit trail.

05

Access, team by team

Teams, departments and 59 permissions in 16 groups decide what each branch, client or agent can see and do.

ready-made reports
32
permissions in 16 groups
59
public API endpoints
26
phone number types
7

What usually takes several vendors

ready-made reports
32
permissions in 16 groups
59
public API endpoints
26
phone number types
7
New in OVOKY

Shipped recently

All features
New in OVOKY

Shipped recently

Recent additions to the product. Each one has its own page with the details.

All features
  1. 01Omnichannel inboxNewCalls, SMS, WhatsApp, email, website chat and social messages arrive in one shared inbox that your whole team works from.
  2. 02E-signatureNewSend contracts and quotes for signature from the CRM and receive a sealed PDF with its audit trail. You pay per envelope.
  3. 03Email & SMSOne-to-one email and SMS from the contact record, SMS campaigns for whole lists, and every message saved on the contact's timeline.
  4. 04Bulk numbers & voicemailNewRanges of numbers allocated to your subscription, each taking messages from the first call, then sent to your PBX when you're ready.
  5. 05Company verificationNewVerify the company behind your numbers online: one secure link, automatic checks and a signed contract, then OVOKY approves.
  6. 06AI voice promptsType the words, choose a voice and a language, and get a welcome, menu or closing message ready for your IVR, queues and voicemail.

Pricing

Priced per user. Calls you can forecast.

10
3100

Estimated monthly

€210/ month

10 users × €20.96 on Professional, billed annually. Calls, numbers and SMS billed on usage. Excl. VAT.

See plansFull calculator

Pricing

Priced per user. Calls you can forecast.

A monthly price per user, 20% lower when you pay annually. Calls are billed per second, or unlimited per user for teams on the phone all day.

See plans Full calculator
10
3100

Estimated monthly

€210/ month

10 users × €20.96 on Professional, billed annually. Calls, numbers and SMS billed on usage. Excl. VAT.

Latest insights

Guides for the teams that talk to customers

Articles on calling, messaging, compliance and reporting, written for the people who run customer-facing teams.

All articlesContact center glossary

Frequently asked questions

Short answers to what teams ask before moving their calls and messages to OVOKY. Talk to us

About OVOKY

  • OVOKY is a customer communications platform. It puts calls, SMS, WhatsApp, email, website chat and social messages in one inbox, and adds what sits behind them: business phone numbers, a visual IVR, a predictive dialer, e-signature and 32 reports. All in one browser tab, on one invoice.

  • Any business whose teams talk to customers: sales and support, front offices and branches, agencies, collections, contact centers and BPOs, from a small team to several hundred users.

Setup and tools

  • No. Your team works in a web browser, with a headset for calls. The workspace also runs in mobile browsers, and your customers keep the channels they already use.

  • Yes. The public API returns calls, recordings, voicemails, messages, KPIs and reports, so you can pull them into another system. Or your team can use OVOKY's CRM and keep everything in one place.

  • The interface is in English, French and Dutch. Phone menu prompts can be generated with text-to-speech in 28 languages.

Pricing and billing

  • Plans start at €14.20 per user per month; Professional is €26.20. Calls are billed per second, or covered by unlimited calling in France, Belgium, Switzerland, Spain and Canada. Numbers cost €10 per month. Prices exclude VAT.

  • Per second, with no minimum and no connection fee. Calls and messages are paid from a prepaid balance in euros. If the balance can't cover them, SMS sends and number purchases are refused, and SMS campaigns pause until you top up.

Bring every customer conversation into one place

Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team and add the others when you're ready.

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