Refund Policy

1. Scope

This Refund Policy is published by OVOKY SAS (commercial name “OVOKY SASU” — Société par actions simplifiée), registered office at 157 Avenue des Minimes, 31200 Toulouse, France — SIREN 981 672 751, SIRET 98167275100014, VAT FR04981672751, APE 6190Z. This policy applies to all paid services purchased on ovoky.io, including:

• Prepaid voice and SMS credit (pay-as-you-go usage)
• Direct Inward Dialing (DID) numbers and recurring subscriptions
• Hosted services, dedicated capacity and add-ons
• One-time setup fees and bundles

2. Delivery of services

All services sold on ovoky.io are digital and delivered electronically. No physical shipment is involved. Provisioning timelines are as follows:

• Prepaid voice and SMS credit is credited to your account immediately upon successful payment confirmation by the payment provider.
• Direct Inward Dialing (DID) phone numbers are typically activated within 15 minutes to 24 hours after payment is verified, depending on the upstream carrier and the country of the requested number.
• SMS sender IDs and brand registrations are provisioned after successful validation by the relevant mobile operator or registry, which can take 24 to 72 hours on average.
• Subscriptions and recurring services activate at the start of the billing cycle following payment.

For verification reasons specific to telecommunications services, access to the checkout and balance top-up flows requires the user to be registered and authenticated (see our Terms & Conditions). This is a KYC requirement we apply to comply with anti-fraud and regulatory obligations in the countries we operate in.

The following are excluded from refunds, except where required by mandatory law:

• Consumed traffic: voice minutes, SMS messages and other usage already delivered.
• Active recurring services: the current month of an active DID or subscription is non-refundable once the service has been provisioned and is in use; cancellation takes effect at the end of the billing cycle.
• Number porting fees already paid to upstream carriers.
• Accounts terminated for breach of our Terms (fraud, abusive traffic, illegal use), in which case unused balance may be retained to cover damages.
• Payment-processing fees (card / bank fees) where the underlying service was correctly delivered.

1. Email operations@ovoky.io from the email address registered on your OVOKY account.
2. Include the invoice number or transaction reference, the amount, and a brief explanation of the reason for the request.
3. Our billing team will respond within 5 business days. Approved refunds are processed within 10 business days to the original payment method.

Before opening a chargeback with your bank or card issuer, please contact us at operations@ovoky.io. We are committed to resolving billing issues quickly and amicably. Unjustified chargebacks may lead to suspension of the account in accordance with our Terms and Conditions.