Terms and Conditions
These Terms and Conditions govern your use of the services provided by OVOKY SAS.
1. The Company
The website ovoky.io and the OVOKY platform (the “Services”) are operated by OVOKY SAS, a French Société par Actions Simplifiéeregistered under the commercial name “OVOKY SASU” with the Toulouse Commercial Court.
Legal Entity
- Legal name: OVOKY SAS
- Commercial name: OVOKY SASU
- Legal form: Société par Actions Simplifiée (SAS)
- Share capital: 5,100 EUR
- SIREN: 981 672 751
- SIRET: 98167275100014
- VAT: FR04981672751
- APE / NAF: 6190Z (Other telecommunications activities)
- Président: A2S INVEST
Contact
- Registered office: 157 Avenue des Minimes, 31200 Toulouse, France
- Email: operations@ovoky.io
- Phone: +33 7 57 69 09 12
- Website: https://ovoky.io
2. Services Provided
OVOKY SAS provides cloud-based business communication services on a self-service, software-as-a-service basis, including but not limited to:
- Voice over IP (VoIP) calling and SIP trunking
- SMS messaging (transactional and marketing)
- Direct Inward Dialing (DID) numbers and number management
- Hosted PBX, web phone, call campaigns and CDR analytics
- APIs and dashboards to manage the above services
3. Account and Acceptable Use
To use the Services you must create an account and provide accurate, current and complete information. You are responsible for safeguarding your credentials and for any activity occurring under your account.
Registration and KYC requirement: Because we provide regulated telecommunications services (voice calling, SMS, DID phone numbers), access to the checkout, balance top-up, and number purchase flows is restricted to authenticated and verified accounts. This Know-Your-Customer (KYC) policy applies in line with French and EU anti-fraud and anti-money-laundering obligations, as well as upstream carrier requirements for number allocation and message origination. Pricing is published publicly on ovoky.io/#pricing so prospective customers can evaluate our services before registering.
You agree not to use the Services to: (i) violate any applicable law or regulation, (ii) send unsolicited messages (spam) or fraudulent, deceptive or harmful traffic, (iii) impersonate any person or entity, (iv) infringe on third-party rights, or (v) attempt to disrupt the integrity or security of the Services.
OVOKY SAS may suspend or terminate any account that breaches these Terms or that generates excessive risk, fraud or chargebacks.
4. Pricing, Billing and Payment
Pricing for the Services is published on ovoky.io. Voice and SMS traffic is billed on a pay-as-you-go basis. DID numbers, hosted services and dedicated capacity are billed on a recurring monthly subscription.
Payments are processed securely through our payment partners (including Paddle.com Market Limited acting as Merchant of Record where applicable, Stripe and PayPal). The applicable taxes (VAT) are added at checkout based on your billing country.
Prepaid credit purchased on the OVOKY platform is consumed by usage and does not expire as long as the account remains active. All amounts are in Euro (EUR) unless otherwise specified.
For our refund policy, please see Refund Policy.
5. Service Availability and Support
OVOKY SAS uses commercially reasonable efforts to keep the Services available and secure. The platform targets a 99.99% uptime, excluding scheduled maintenance and events outside our reasonable control.
Technical support is delivered through the in-platform ticketing system and by email at operations@ovoky.io.
6. Intellectual Property
The Services, including the website, dashboard, source code, design, logos and the OVOKY brand, are the exclusive property of OVOKY SAS or its licensors. No license is granted to the Customer other than the limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.
7. Limitation of Liability
To the maximum extent permitted by applicable law, OVOKY SAS shall not be liable for indirect, incidental, special or consequential damages, including loss of profits, revenue, data or business opportunities, arising out of or in connection with the Services.
The aggregate liability of OVOKY SAS in connection with the Services shall not exceed the amounts paid by the Customer to OVOKY SAS during the three (3) months preceding the event giving rise to the claim.
8. Termination
The Customer may close their account at any time from the dashboard or by contacting operations@ovoky.io. Recurring services (e.g. DID numbers) will be terminated at the end of the current billing cycle.
OVOKY SAS may suspend or terminate the account immediately and without notice in the event of a material breach of these Terms, illegal activity, fraud or abusive traffic.
9. Governing Law and Jurisdiction
These Terms are governed by French law. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the competent courts of Toulouse (Haute-Garonne), France, save for mandatory consumer protection provisions granting jurisdiction to the consumer’s domicile.
Questions about these Terms?
Contact OVOKY SAS at operations@ovoky.io or by post at 157 Avenue des Minimes, 31200 Toulouse, France.
See also our Privacy Policy, Refund Policy and Legal Notice.