What is a branching call script?

A branching script changes path depending on what the contact answers. Instead of reading one long text, the agent clicks the answer they heard and the script shows the step that fits it.

Where do agents see the script?

In the Script tab of the CRM, next to the contact form and the conversation timeline. The script linked to the campaign loads with the call.

Can script answers update the contact record?

Yes. Each answer field can be mapped to a standard contact field or a custom field. When the agent finishes the script, the values are saved to the contact and a note with the path and answers is added to the timeline.

What does the AI builder use to write a script?

Your request, plus the project you select: what you sell, who you sell to, value points, objections and rebuttals, call goals, FAQ, notes and documents. You can also add up to five files for one generation. Their text is read for that request and the files are not stored.

Can I edit what the AI writes?

Yes. The generated script opens in the builder, where you change any step, field or answer before you activate it. You can also ask the AI to improve a single step later.

Call scripts

Every agent asks the right question. In the right order.

Scripts open in the CRM during the call, from a sales pitch to a support checklist, and branch on what the contact says. Answers typed into the script are saved to the contact, and the AI builder writes a first version from what you sell.

answer field types: text, number, list, yes/no and date: 5
AI actions: generate, improve a step, suggest answers, rewire: 4
script states: draft, active and archived: 3

how it works

Branching call scripts that save the contact's answers to the record, with an AI builder that drafts them from your offer.

Branching
Each step holds what the agent says and the answer buttons that lead to the next step. The agent clicks the contact's answer and the script jumps to the right branch. Merge variables fill in the contact's name, city or email, and the agent's own name.
- Colored answer buttons that branch to any step
- Merge variables from the contact and the agent
- One script per outbound or inbound campaign
- Only active scripts can be linked, so drafts stay out of live calls
Answer fields
Add fields to any step: free text, a number, a list of options, yes or no, or a date. Map each one to a standard contact field or a custom field. When the script ends, the answers are saved to the contact and a note records the path taken.
- Five field types: text, number, select, yes/no and date
- Answers saved to standard or custom contact fields
- A note on the timeline with each step and answer
- Project FAQ and objection rebuttals searchable beside the script
AI builder
Describe the call and pick a project. The AI builder reads the project's offering, value points, objections, call goals, FAQ and documents, then writes a branching script with answer fields. On an existing script it rewrites one step, suggests answer buttons or reconnects the branches so objections lead back into the main flow.
- Generate a full script from a short brief
- Improve one step without touching the rest
- Suggest answers and rewire the branches
- Add up to five PDF, Word, text or Markdown files as extra context

What's included

Everything around call scripts

Branching logic

Any answer can jump to any step, or end the script.

Merge variables

Names, numbers, address and the agent's name filled in as the call runs.

Linked to campaigns

Each outbound or inbound campaign loads its own script with the call.

Objections at hand

The project's FAQ and rebuttals sit beside the running script.

Any language

The AI builder writes in the language you use in your request.

Used by live coaching

AI live coaching reads the campaign's script to suggest the next step.

Call scripts: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

A branching script changes path depending on what the contact answers. Instead of reading one long text, the agent clicks the answer they heard and the script shows the step that fits it.
In the Script tab of the CRM, next to the contact form and the conversation timeline. The script linked to the campaign loads with the call.
Yes. Each answer field can be mapped to a standard contact field or a custom field. When the agent finishes the script, the values are saved to the contact and a note with the path and answers is added to the timeline.
Your request, plus the project you select: what you sell, who you sell to, value points, objections and rebuttals, call goals, FAQ, notes and documents. You can also add up to five files for one generation. Their text is read for that request and the files are not stored.
Yes. The generated script opens in the builder, where you change any step, field or answer before you activate it. You can also ask the AI to improve a single step later.

Works with

Pair it with

Bring every customer conversation into one place

Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.