Caller ID rotation

Don't wear out one number. Spread calls across a pool.

When one number places every call for your sales or outreach team, it collects every complaint. OVOKY rotates each campaign's calls across a pool of numbers you own, round-robin or at random, and lets supervisors change the pool while the campaign runs.

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rotation strategies: round-robin and random
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scopes for allowed caller IDs: team and member
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how it works

Spread outbound calls across a pool of your own numbers, round-robin or at random, campaign by campaign.

  1. Pools

    Pick the numbers a campaign calls from, then choose how they rotate. Round-robin uses each number in turn. Random picks a number for each call. Only numbers on your account can join a pool.

    • Round-robin or random rotation per campaign
    • Pools built from the numbers you own
    • Applies to predictive, preview and manual campaign calls
    • Cancelled numbers leave every pool automatically

  2. Live changes

    When a number starts to struggle, supervisors open the campaign settings from the supervision screen, remove it from the pool and add a fresh one. Dialing continues.

    • Edit the caller ID pool and strategy from supervision
    • Reputation checks show which numbers are flagged as spam
    • Campaign insights point to caller IDs when the answer rate is low

  3. Agent caller IDs

    Assign caller IDs to a whole team or to one member, and let agents set a default in their softphone. Where the option is enabled for your account, agents can also dial with a custom caller ID.

    • Allowed caller IDs per team or per member
    • Default caller ID in each agent's softphone settings
    • Switch any number on or off as a caller ID
    • The caller ID used is saved with every call

What's included

Everything around caller ID rotation

Round-robin

Each call takes the next number in the pool, so volume spreads evenly.

Random

Each call picks a number at random from the pool.

Reputation checks

Bulk-check your pool against spam databases and replace flagged numbers.

Team and member scopes

Choose which numbers each team or agent may use as caller ID.

Your own numbers

Pools only accept numbers on your account. Buy more from the numbers page when you need them.

Custom caller ID

Where enabled for your account, agents can type a custom caller ID for a call.

Caller ID rotation: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

  • Caller ID rotation spreads outbound calls across several phone numbers instead of one. Each number places fewer calls, so reports and blocks do not pile up on a single busy number.

  • Round-robin uses each number in the pool in turn, so every number places about the same number of calls. Random picks a number from the pool for each call.

  • No. OVOKY does not pick a caller ID to match each contact's area code. You choose the numbers in each campaign's pool, so you can build a pool of local numbers for the region a campaign calls.

  • No. Campaign pools only accept numbers on your OVOKY account, and number porting is not offered. Where the custom caller ID option is enabled for your account, agents can type another number when they dial.

  • Yes. Supervisors can add or remove numbers and switch the rotation strategy from the supervision screen while the campaign keeps dialing.

Works with

Pair it with

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