For energy and utility providers

Billing, moves and outages, each sent to the right team.

Energy suppliers and utilities handle billing questions, moves, meter visits and service interruptions, often on the same day. OVOKY routes each call through a phone menu you change yourself, confirms appointments by SMS, keeps one history per customer and gets contracts and payment plans signed online.

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Sound familiar?

What gets in the way today

  • 01

    An outage floods the phone line

    When the service goes down in one area, everyone there calls at once to ask the same question. Agents repeat the same answer while customers with other problems can't get through.

  • 02

    Missed appointments mean a second visit

    The technician or meter reader arrives and nobody is home. The visit has to be booked again, and the customer calls to complain about the wait.

  • 03

    New contracts and payment plans stall on paperwork

    A customer agrees to switch or to a payment plan on the phone, then the contract goes out by post. Some never come back.

languages for AI voice prompts
28
overflow actions per queue
5
event types in each e-signature audit trail
18
how OVOKY fits

Route billing, moving and outage calls, change announcements in minutes, confirm visits by SMS and get contracts and payment plans signed online.

  1. Calls and announcements

    Type an announcement about an outage or a billing delay, turn it into speech and put it at the start of your phone menu in minutes. The menu then sends billing, moving and technical questions to separate queues, and callers can ask for a callback instead of waiting.

    • Announcements typed and turned into speech in 28 languages
    • Phone menu with eight node types, changed without a ticket to IT
    • Separate queues for billing, moves and technical questions
    • Callback from the queue, and an overflow rule when the wait runs long

  2. Visits and reminders

    Book the meter reading or installation as an appointment on the customer's record and send the confirmation by SMS. Schedule a reminder for the day before, and set a callback when the customer wants to change the slot.

    • Appointments and callbacks on a shared calendar
    • SMS confirmations and reminders, sent now or scheduled
    • SMS campaigns to a contact list, for example about planned works
    • Delivery status on the customer's timeline

  3. Sales, retention and payment plans

    Run outbound campaigns for new contracts, renewals or overdue bills with calling windows, attempt limits and a do-not-call list. When the customer agrees, send the contract or payment plan for e-signature from their record and receive a sealed PDF with an audit trail.

    • Preview or predictive campaigns with answering-machine detection
    • Calling windows, attempt limits and a do-not-call list per campaign
    • Contracts and payment plans signed after an email or SMS code check
    • Compliance reports: DNC calls, out-of-hours dials and recording coverage

The toolkit

Built for energy & utilities

Energy & utilities: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

  • You change it yourself, without a ticket to a telecom provider or a developer. Edit the announcement step in the phone menu, type the new text to turn it into speech or upload a recording, and save.

  • Yes, if their numbers are in a contact list. An SMS campaign sends to the list immediately, at a set time or as a drip, and skips numbers on your blacklist.

  • No. Rules on selling energy and utility contracts by phone vary by country and change over time. OVOKY gives you controls such as calling windows, attempt limits, a do-not-call list, recording and compliance reports. Which rules apply to your campaigns is for you and your legal advisers to confirm.

  • OVOKY provides a simple electronic signature under the EU eIDAS regulation, not a qualified one, with a sealed PDF, a timestamp and an audit trail. Whether that is enough for a given contract depends on the document and the country, so check with your legal team.

  • Yes. WhatsApp, SMS, email, website chat and social messages come into the same shared inbox as your calls, with one history per customer.

  • There is no ready-made connector to billing or customer information systems. Contacts come in by CSV import, and the public API lets your systems send SMS and pull calls, SMS, voicemails and reports.

Bring every customer conversation into one place

Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.

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