Predictive dialer
Agents talk to people. The dialer handles the rest.
OVOKY dials ahead of your sales, collections or outreach team, screens out answering machines and hands each agent a live conversation with the contact record already on screen. Switch to preview mode when the call deserves a second look.
- lines dialed per ready agent
- 1–10
- dialing modes: predictive and preview
- 2
- reports, including predictive efficiency
- 32
Dial several lines per agent, screen out answering machines and connect only live conversations.
Pacing
Choose how many lines to dial per ready agent, how many channels the campaign may use and how long a number rings. Supervisors adjust those settings live from the supervision screen, without stopping the campaign.
- Dial ratio from 1 to 10 lines per ready agent
- Maximum concurrent channels and lead buffer per campaign
- Ring timeout and retry delay you control
- An engine health view that explains why a campaign is not dialing
Answering machines
Answering-machine detection is on by default for predictive campaigns. Machines are detected and hung up, so agents only receive calls a person picked up, and the attempt is logged against the contact.
- Answering-machine detection on predictive campaigns
- Call recording switched on per campaign
- Every attempt stored on the contact timeline
Lists and calling rules
Attach several lists to one campaign and mix them evenly, by weight or by priority. Calling windows are set per campaign in the timezone you choose, with several windows a day, a maximum number of attempts and a delay between retries.
- Several lists per campaign, mixed evenly, by weight or by priority
- Calling hours with several daily windows, in the campaign timezone
- Skip contacts by status and choose which number to dial first
- Pause or stop each list on its own
What's included
Everything around predictive dialer
Caller ID pools
Rotate outbound calls across your own numbers, round-robin or at random.
Reputation checks
Check your caller IDs against spam databases before answer rates fall.
Blended with inbound
Outbound pacing slows down automatically while inbound callers are waiting.
Scripts on screen
Each campaign links a branching script, dispositions and a pause group.
DNC enforcement
Numbers on your do-not-call list are blocked before they are dialed.
Predictive efficiency report
See talk time, wait time and connect rates per campaign, list and hour.
Predictive dialer: questions
Short answers to what teams ask us most. Something else on your mind? Talk to us
A predictive dialer calls several numbers for each available agent and connects the agent only when a person answers. It removes the time agents spend dialing, waiting for rings and reaching voicemail.
Campaigns run in predictive or preview mode. In preview mode the agent sees the contact before the call starts. Agents can also dial manually from the CRM.
When a call connects, OVOKY listens for the pattern of a recorded greeting. Calls answered by a machine are hung up and logged, so agents only receive live calls. Leaving a recorded message on the machine is not offered.
Yes. Supervisors can change the dial ratio, channel limit and other pacing settings from the supervision screen while the campaign keeps dialing.
Voice is billed per second with no minimum and no connection fee. Because predictive campaigns dial more than agents talk, teams that call at volume can choose an unlimited calling plan, capped at five simultaneous calls per agent.
Works with
Pair it with
Caller ID reputation
Check your own numbers against European spam databases and pull the flagged ones before answer rates drop.
Campaigns & lists
Import contact lists, mix them in one campaign and control who gets called, when and how often.
Live supervision
See every agent, campaign and call in real time, then listen, whisper or barge in from the same screen.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.